Draft v0.1 — for attorney review

Cancellation & Refund Policy

Customer cancellations

More than 24 hours before the scheduled window — free cancellation, full refund of any pre-authorized amount.
2–24 hours before — 25% cancellation fee, payable to the Pro.
Less than 2 hours before, or no-show — 50% cancellation fee, payable to the Pro.
Emergencies (medical, weather closure, evacuation) are waived case-by-case.

Pro cancellations and no-shows

If a Pro cancels less than 24 hours before the window, or no-shows, the Customer pays nothing and may receive a $25 SERVBO credit toward rebooking.
Repeated Pro no-shows (3 in 90 days) result in suspension.

Refunds after a completed job

If you are unsatisfied, open a dispute from your job page within 72 hours of completion. SERVBO will review and may issue a full refund, a partial refund, or deny the dispute based on evidence from both sides. SERVBO's commission (whichever tier applied to the original job — 10% under $1,000 or 5% on $1,000+) is refunded pro-rata whenever a Customer is refunded.

How refunds are issued

Refunds go back to the original payment method, typically within 5–10 business days depending on your bank.